Professional Journey

Spearheading advanced network design and service deployment for enterprise clients. Leading strategic initiatives to optimize service activation workflows and elevate customer satisfaction through technical excellence.

Orchestrated the end-to-end design, deployment, and validation of DIA, EPL, and Cellular Backhaul services. Proactively resolved network constraints to enable multi-gigabit delivery and led a company-wide initiative for new CPE deployment from a different vendor.

Directed the activation of mission-critical Ethernet and Cellular Backhaul services while maintaining rigorous performance standards. Developed automation scripts for CPE configuration, significantly accelerating deployment timelines.

Led the Activation team and collaborated across departments to streamline Active Ethernet deployments and MACD workflows. Standardized technical documentation for activation protocols to ensure operational consistency.

Managed the activation and lifecycle (MACD) of PON, HFC, and SIP services with a focus on reliability. Played a key role in troubleshooting complex service issues to ensure customer success.

Provided comprehensive technical support for internal staff, managing end-to-end employee onboarding and hardware/software lifecycles. Efficiently resolved service tickets to maintain enterprise productivity.

Delivered remote technical support for residential triple-play services, resolving complex connectivity issues while educating users on system functionality.